POS Technical Support Specialist
Job Summary
Working remotely on a full-time basis, the POS Technical Support Specialist will manage merchant hardware configuration and deployment, provide technical support for Oracle Simphony and other POS systems, and ensure inventory tracking and data accuracy, with one evening shift and one weekend shift required each week.
Key responsibilities
- Support clients with technical questions related to hardware, software, and networking for POS systems
- Fulfill new or replacement hardware orders and perform necessary configurations
- Track inventory and assist team members with electronic document filing and accuracy
Required qualifications
- High school diploma or equivalent
- 3+ years of experience in call center support of Oracle Simphony
- 2+ years of experience in technical customer service
- Strong general knowledge of computers
- Familiarity with Microsoft Office and/or Google Suite
Complete Job Description
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