Post-Sales Operations Manager

Job Summary

A company is looking for a Lead Post-Sales Operations Manager to build and own its post-sale operations function.

Key Responsibilities

• Design and launch the post-sale operations function, including defining operating models and success metrics
• Own the selection and administration of post-sale tooling and ensure integration with other systems
• Track and report on renewals, churn, and retention metrics while supporting proactive customer engagement efforts

Required Qualifications

• 8+ years of experience in Revenue Operations, Customer Success Operations, or related roles in a B2B SaaS environment
• Proven experience in building and scaling post-sale or customer success operations
• Familiarity with customer success platforms such as Gainsight or similar tools
• Hands-on experience administering GTM systems, particularly Salesforce
• Strong analytical skills with experience defining KPIs and building dashboards