Post-Sales Operations Specialist

Job Summary

A company is looking for a Post Sales Ops Specialist to facilitate customer onboarding and retention.

Key Responsibilities

• Manage the post-sale handoff and ensure onboarding readiness
• Drive momentum to first value through structured outreach and coordination
• Handle downgrade/cancel requests and implement retention strategies

Required Qualifications

• Experience in sales operations or customer success roles
• Familiarity with CRM systems, preferably Salesforce
• Ability to analyze data and identify trends for process improvement
• Proven track record of managing customer relationships effectively
• Experience in developing and improving operational playbooks