Post-Sales Solutions Architect

Job Summary

Owning the post-sale technical relationship, the full-time remote Post-Sales Solutions Architect will guide customers through onboarding, drive product adoption, and identify expansion opportunities while ensuring they realize measurable value from TruffleHog.

Key responsibilities

• Serve as the primary technical advisor for customers from day one, leading onboarding engagements and deployment strategies
• Conduct regular health checks and architecture reviews to ensure customers are maximizing their use of TruffleHog
• Collaborate with cross-functional teams to advocate for customer needs and contribute to customer-facing documentation and best practices

Required qualifications

• BA/BS degree in Computer Science or equivalent
• Experience in a technical, customer-facing role such as Solutions Engineer or Technical Account Manager
• Proficiency in scripting languages, particularly Python
• 4+ years of experience in a SaaS environment, with a strong background in troubleshooting complex technical issues
• Comfortable working in command line interfaces and translating technical concepts for diverse audiences