Post Service Financial Concierge

Job Summary

Working remotely in a full-time capacity, the Post Service Financial Concierge will manage patient financial inquiries, ensuring accurate account balance resolution and providing exceptional service in a high-volume call center environment.

Key responsibilities

• Receive and address patient financial questions regarding account balances, payment plans, and deposits
• Act as an advocate for consumers, resolving discrepancies between patients, healthcare providers, and insurance companies
• Collaborate with various departments to ensure accurate account management and escalate issues as necessary

Required qualifications

• High School Diploma or equivalent
• Four years of Healthcare Revenue Cycle experience, including one year in a hospital CBO customer service or call center environment
• Three years of experience in consumer relations within a healthcare setting
• Certification as a Certified Revenue Cycle Representative (preferred upon hire)
• Spanish language proficiency (preferred)