Power Automate Subject Matter Expert

Job Summary

A company is looking for a Power Automate SME for a contract position.

Key Responsibilities

• Establish a specialized support and training function to enhance service quality and reduce wait times
• Deliver targeted training to empower users and optimize processes, reducing ticket resolution times
• Design and implement support and training teams while managing performance analytics and improvements

Required Qualifications

• Advanced technical expertise in Microsoft 365, including Power Automate, Teams, and SharePoint
• Experience in delivering high-quality end-user support in dynamic environments
• Ability to diagnose and resolve complex issues beyond basic IT support
• Proven experience in creating training materials tailored for non-technical audiences
• Familiarity with various delivery modalities, including chat, phone, and ticketing systems