Powertrain Warranty Authorization Agent

Job Summary

A company is looking for a Powertrain Service Center Warranty Repair Authorization Agent (Remote).

Key Responsibilities

• Process warranty claims and provide live support to Dealers regarding warranty policies and claim submissions
• Address and resolve dealer inquiries related to warranty claims via phone, email, or chat
• Maintain quality standards and recommend operational efficiencies in warranty claims processing

Required Qualifications

• High school diploma or GED equivalent
• 0-2 years of experience in automotive after sales, warranty management, or related fields
• 2-4 years of experience using PC and various systems
• Knowledge of vehicle systems and diagnostic procedures
• Ability to engage with Automotive Dealers and understand warranty policies