Powertrain Warranty Authorization Agent

Job Summary

Working remotely as a contractor, the Powertrain Warranty Authorization Agent will manage the authorization of dealer warranty repairs for OEM vehicles, providing live support to dealers and processing warranty claims during an 8-hour shift between 8:00 AM and 6:00 PM Eastern Time.

Key responsibilities

• Process warranty claims and provide technical support to dealers regarding warranty policy and claim submissions
• Resolve dealer inquiries and issues related to claim entry and submission through various communication channels
• Maintain quality standards in warranty claims processing and identify operational efficiencies for continuous improvement

Required qualifications

• High school diploma or GED equivalent
• 0-2 years of experience in automotive after-sales, warranty management, or related fields
• 2-4 years of experience using PCs and various systems
• Working knowledge of vehicle systems and diagnostic procedures
• Ability to engage effectively with automotive dealers