Powertrain Warranty Authorization Agent

Job Summary

To support warranty claims processing for a major U.S. OEM, the remote Powertrain Warranty Authorization Agent will manage dealer inquiries, authorize warranty repairs, and ensure compliance with warranty policies while working an 8-hour shift Monday through Friday.

Key responsibilities

• Process warranty claims and provide technical support to dealers regarding warranty policies and claim submissions
• Resolve issues related to claim entry and submission while maintaining quality standards
• Collaborate with internal teams to ensure compliance and address complex warranty cases

Required qualifications

• High school diploma or GED equivalent
• 0-2 years of experience in automotive aftersales or warranty management
• Working knowledge of vehicle systems and diagnostic procedures
• 2-4 years of experience using PC and various systems
• Proficiency in English for verbal and written communication