Practice Support Associate

Job Summary

To support ABA practice owners, the full-time Practice Support Associate will manage credentialing steps, respond to support tickets, and maintain accurate records while working remotely.

Key responsibilities

• Serve as the primary point of contact for practice owners, providing updates and answering questions
• Proactively research and resolve issues related to internal tools, escalating when necessary
• Collaborate with cross-functional teams to ensure provider records are current and issues are resolved

Required qualifications

• 1-2 years of experience in operations, administration, or customer support, preferably in healthcare
• Experience with support or ticketing systems such as Zendesk, Salesforce, Jira, or ServiceNow
• Highly organized with the ability to manage multiple tasks simultaneously
• Strong communication skills across various channels, including email and video conferencing
• Self-starter with a proactive approach to problem-solving in a dynamic environment