Practice Support Specialist

Job Summary

A company is looking for a Practice Support Specialist (Temporary).

Key Responsibilities

• Answer incoming phone calls and respond to patient inquiries and customer service support requests
• Manage customer-service related electronic tickets and follow up with patients regarding resolutions
• Assist patients with scheduling and rescheduling appointments

Required Qualifications

• High School diploma or GED required; Associate degree strongly preferred
• 1-2 years of experience in a customer service or call center role
• Tech-savvy with the ability to work among multiple software and web-based applications
• Experience in a medical office environment is a plus
• Ability to work in a HIPAA-compliant manner with sensitive data