Practice Support Specialist

Job Summary

A company is looking for a Practice Support Specialist (Remote).

Key Responsibilities

• Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff
• Manage support tickets and follow up to ensure timely resolution and a positive experience for each requester
• Collaborate with cross-functional teams to ensure smooth handoffs and timely resolution of requests

Required Qualifications

• High School diploma or GED required; bachelor's degree strongly preferred
• 1-2 years of experience in a customer service, patient experience, or customer success role
• Ability to work remotely during Eastern Time (EST) business hours
• Experience in a medical or behavioral health setting is a plus
• Comfortable using multiple software platforms and web-based applications; experience with Zendesk or similar ticketing systems is a plus