Pre-certification Coordinator

Job Summary

Providing expert support in pre-certification processes, the full-time remote Pre-certification Coordinator will manage appointment scheduling, insurance verification, and customer inquiries while ensuring accurate patient information is collected and communicated.

Key responsibilities

• Coordinate appointment scheduling and insurance verification for clinical staff and patients
• Gather and maintain accurate demographic and insurance information to support clinical and financial needs
• Resolve customer issues and direct inquiries to appropriate resources while maintaining a positive customer experience

Required qualifications

• High School Diploma or GED
• Minimum of 6 months experience in customer service or a healthcare environment
• Proficiency in using various software packages, including Electronic Medical Records and scheduling systems
• Familiarity with medical terminology and coding preferred
• Strong problem-solving skills and ability to prioritize tasks in a busy environment