Pre-License Support Specialist

Job Summary

Resolving complex consumer issues, the remote Pre-License Support Specialist will assist policyholders with billing inquiries and policy changes while providing guidance to first-level representatives in a fast-paced environment.

Key responsibilities

• Resolve complex consumer issues and advise first-level representatives on high-level matters
• Assist policyholders with billing questions and concerns
• Support policyholders with requested policy changes and provide recommendations as needed

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems