Pre-Licensed Customer Service Agent

Job Summary

A company is looking for a Pre-Licensed Customer Service Representative to assist policyholders and resolve consumer issues in a remote setting.

Key Responsibilities

• Resolve complex consumer issues and advise first-level representatives on high-level issues
• Assist policyholders with billing questions and concerns
• Provide support to policyholders with any requested policy changes

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems