Pre-Licensed Customer Service Representative
Job Summary
Resolving complex consumer issues, the remote Pre-Licensed Customer Service Representative will assist policyholders with billing inquiries and policy changes while providing support to first-level representatives in a fast-paced environment.
Key responsibilities
- Resolve complex consumer issues and advise first-level representatives on high-level concerns
- Assist policyholders with billing questions and concerns
- Provide support for policy changes requested by policyholders
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- General knowledge of Windows-based systems and desktop computer proficiency
Complete Job Description
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