Pre-Litigation Case Manager

Job Summary

Owning the client experience and case progress, the full-time Pre-Litigation Case Manager will serve as the primary point of contact for clients, gathering evidence, preparing case summaries, and ensuring timely case movement in a remote environment.

Key responsibilities

• Serve as primary client contact for an active pre-litigation caseload, keeping clients informed on status, next steps, and timelines
• Collect, organize, and index client documents and evidence while identifying gaps and following up until complete
• Prepare case summaries and demand documents to support attorney evaluation and maintain accurate case records in the CRM

Required qualifications

• 3+ years in a legal support, case management, paralegal, or client service role, with a preference for plaintiff-side or employment law experience
• Experience with a CRM or case management system
• Strong follow-through and ability to meet deadlines without surprises
• Empathy for working people and a commitment to employee advocacy