Pre-Sales Implementation Specialist

Job Summary

Supporting the sales organization in a full-time remote capacity, the Pre-Sales Implementation Specialist will coordinate and advance customer trials from kickoff through evaluation, ensuring efficient trial execution and enhancing the customer experience during the pre-sale process.

Key responsibilities

• Coordinate pre-sale trial activities, managing setup, processing, and follow-up tasks
• Engage with customers during trials, providing timely support and maintaining momentum
• Monitor trial activity and prepare usage summaries to identify engagement gaps and opportunities for intervention

Required qualifications

• Experience in sales support, customer success, or trial/program coordination
• Strong project coordination skills across multiple workstreams
• Proficiency in Excel and reporting, with the ability to analyze product usage data
• Experience supporting SaaS trials, pilots, or pre-sales workflows is a plus
• Strong organizational skills and comfort working with both customer-facing and internal stakeholders