Pre-Tax Account Manager

Job Summary

To support a growing team, the full-time remote Pre-Tax Account Manager will oversee the administration of FSA, HRA, and HSA accounts while building strong relationships with Employer Groups and Partners, addressing inquiries, and resolving escalations.

Key responsibilities

• Manage day-to-day operations of FSA, HRA, and HSA accounts for clients
• Respond to inbound inquiries via phone and email, ensuring compliance with Service Level Agreements
• Develop long-term client relationships to enhance satisfaction and retention

Required qualifications

• Experience with FSA, HRA, and HSA administration is preferred
• Knowledge of compliance regulations is a plus
• Proven customer service experience
• Strong analytical and organizational skills
• Familiarity with Employer Group's Plan designs and file schedules