Pre-Visit Care Connector

Job Summary

A company is looking for a Pre-Visit Care Connector.

Key Responsibilities

• Conduct telephonic outreach to members and receive inbound calls
• Complete Pre-Visit Assessments by documenting member information and identifying care gaps
• Provide excellent customer service while meeting quality and productivity metrics

Required Qualifications

• High School Diploma / GED or equivalent work experience
• 2+ years of call center and/or telephonic customer service experience, preferably in healthcare
• 1+ years of experience collecting and documenting medical history information
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to work during normal business hours with flexibility for overtime or weekends