Premier Services Representative

Job Summary

Serving as the primary point of contact for the Premier Services Department, the full-time Premier Services Representative will manage customer relationships, coordinate service requests, and ensure job execution for business clients in a remote environment.

Key responsibilities

• Manage inbound customer communications and service requests, ensuring timely resolution and high-quality customer service
• Book and coordinate jobs, monitor service lifecycle, and provide status updates to customers
• Audit job records and assist with invoicing, ensuring compliance with customer-specific billing requirements

Required qualifications

• 2+ years of experience in customer service, account management, or administrative coordination
• Proficiency with Microsoft Office, including Outlook, Excel, and Teams
• Experience with invoicing, billing, or accounts receivable support
• Familiarity with property management companies, contractors, or commercial customers
• Experience using ServiceTitan or similar field service management software is preferred