Premium Audit Customer Service Representative

Job Summary

Managing and coordinating communication activities related to premium audits, the full-time Premium Audit Customer Service Representative will handle client inquiries via phone and email, support the audit team, and ensure high-quality service in a remote environment.

Key Responsibilities:

• Serve as the primary point of contact for clients regarding premium audit inquiries and issues
• Coordinate communication between clients and the premium audit team to facilitate efficient audit processes
• Maintain accurate records of all communications and prepare relevant audit documentation for clients and stakeholders

Required Qualifications:

• High school diploma; Associate's or Bachelor's degree in Business, Accounting, or a related field preferred
• 3+ years of relevant experience in customer service or audit support
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong analytical skills and ability to interpret complex data
• Bilingual in English/Spanish is a plus