Premium & Billing Service Processor

Job Summary

To support the Group Protection Operations Team, the remote Premium & Billing Service Processor will manage complex premium and billing applications, troubleshoot discrepancies, and ensure accurate payment processing while working in a fast-paced environment.

Key responsibilities

• Manage payment indexing and billing applications, ensuring all information is complete and accurate
• Troubleshoot premium and billing issues to identify root causes and resolve them effectively
• Provide customer service to internal and external stakeholders, ensuring a positive customer experience

Required qualifications

• High School diploma or GED
• 0 - 1+ years of experience in billing, premium, and/or reconciliation
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work in a fast-paced environment and adapt as needed
• Familiarity with accounts receivable is preferred