Premium Service Manager

Job Summary

Providing in-depth technical support for large utility customers, the full-time Premium Service Manager will manage technical projects and issues related to advanced metering infrastructure (AMI) systems while working in a hybrid environment.

Key Responsibilities and Accountabilities:

• Conduct database queries and investigations to support case management, including hands-on device management and troubleshooting
• Provide day-to-day operational direction to other Premium Service resources and participate in weekly customer calls to address technical issues
• Assist customers with future planning involving L+G products and services while documenting resolutions in internal systems

Required Qualifications:

• MSc or MBA preferred; Bachelor's degree in engineering, computer information systems, or related field
• 7-10 years of experience in technical support within the utility industry or a closely related field
• Minimum of 3 years working knowledge of Landis+Gyr AMI products
• Experience with Windows and Unix platforms, SQL Server, and database management
• Strong analytical skills with the ability to perform root cause analysis