Premium Solutions Manager

Job Summary

To support a growing customer success team, the remote Premium Solutions Manager will provide exceptional post-sales support to clients, enabling strategic operations and product guidance while collaborating closely with Field Sales teams across the US.

Key responsibilities

• Enable premium clients through high-touch operational execution and product guidance
• Build trusted relationships with client stakeholders for project setup and product usage
• Analyze client usage and resolve non-standard issues while coordinating with various internal teams

Required qualifications

• Minimum of 2 years of experience as a Solutions Manager, Account Manager, or in a Customer Support role
• Customer-driven personality with strong empathetic and emotional intelligence skills
• Excellent communication, interpersonal, and presentation skills
• Analytical skills with a focus on problem-solving and relationship building
• Native-level proficiency in English