Premium Support Engineer
Job is Expired
Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Jul 01, 2024
Job Summary
A company is looking for a Premium Support Engineer.
Key Responsibilities:
- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
- Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
- Document all technical inquiries, develop and review content for knowledge sharing for internal purposes and customer facing platforms
Required Qualifications:
- 3-5 years' experience in Technical Support or similar role in a software company
- 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
- 1+ year CyberArk experience
- Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
- Participate in on-call rotation on a quarterly basis to provide 24/7 customer support
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Job is Expired
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
