Premium Support Engineer

Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Jul 01, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Premium Support Engineer.

Key Responsibilities:
  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
  • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
  • Document all technical inquiries, develop and review content for knowledge sharing for internal purposes and customer facing platforms

Required Qualifications:
  • 3-5 years' experience in Technical Support or similar role in a software company
  • 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
  • 1+ year CyberArk experience
  • Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
  • Participate in on-call rotation on a quarterly basis to provide 24/7 customer support

COMPLETE JOB DESCRIPTION

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