Premium Support Engineer
Job Summary
A company is looking for a Premium Support Engineer.
Key Responsibilities
- Build and lead a regional team of Premium Support Engineers, ensuring high standards of technical depth and customer experience
- Directly handle complex cases and escalations while mentoring the team and driving operational excellence
- Oversee daily operations of the Premium Support queue, ensuring service level agreements are consistently met
Required Qualifications
- 5+ years in technical support or similar roles, with at least 2 years in a leadership capacity
- Experience supporting both high-volume and high-touch enterprise customers
- Strong technical foundation in software development or DevOps workflows
- Experience managing support operations in platforms like Zendesk or similar systems
- Proven ability to hire, develop, and retain high-performing technical support talent
COMPLETE JOB DESCRIPTION
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Company Overview
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