Premium Support Engineer

Job Summary

A company is looking for a Premium Support Engineer.

Key Responsibilities

• Provide swift, high-priority support to Premium customers, responding within strict SLAs
• Diagnose, reproduce, and resolve complex technical issues across the platform
• Lead customer-facing communications during outages or incidents and collaborate with internal teams to enhance customer experience

Required Qualifications

• 3+ years in technical support, developer support, or systems engineering
• Experience providing rapid-response support to high-value or enterprise customers
• Strong debugging skills with JavaScript, Python, or similar languages
• Proven ability to manage multiple high-priority issues simultaneously
• A proactive mindset with genuine empathy for customers