Premium Support Manager

Job Summary

A company is looking for a Premium Support Manager to oversee client and case management in a remote setting.

Key Responsibilities

• Manage resources to meet performance expectations and ensure client satisfaction
• Gather and review case materials and develop case-specific standing orders for deliverables
• Communicate effectively with internal departments and maintain relationships with service providers

Required Qualifications

• High school diploma or equivalent required
• 3-5 years of experience in litigation support or a relevant field
• Proficiency in office technology and case management systems
• Ability to manage multiple tasks and prioritize effectively
• Strong problem-solving skills with the ability to work under pressure