Premium Support Manager
Job Summary
Leading a talented team of Technical Account Engineers, the remote Premium Support Manager will drive team culture, operational excellence, and exceptional customer service while ensuring the delivery of Premium Support offerings exceeds expectations.
Key responsibilities
- Coaching and mentoring team members to enhance technical expertise and customer service delivery
- Developing cross-functional relationships to support collaboration and improve service outcomes
- Implementing strategies to achieve performance goals and track team effectiveness through metrics
Required qualifications
- Proven experience in a technical support leadership role, preferably within a Premium service model
- Strong understanding of customer relationship management principles and best practices
- Excellent coaching and mentoring skills focused on professional development
- Experience in building and managing high-performing teams in an enterprise SaaS environment
- A bachelor's degree or equivalent related working experience is required
Complete Job Description
The complete job description is available to members. Premium membership includes:
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Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
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