Principal Account Manager

Job Summary

A company is looking for a Principal Account Manager to manage strategic customer relationships in North America.

Key Responsibilities

• Manage a portfolio of strategic accounts, ensuring retention, growth, and customer success
• Build and maintain trusted relationships with customers to drive loyalty and advocacy
• Lead complex initiatives and collaborate with internal teams to enhance customer experience and outcomes

Required Qualifications

• 10+ years of Account Management experience in the SaaS industry
• 3+ years in a Strategic Account Manager or Principal Account Manager role with $1M+ ARR relationships
• Proven success with global enterprise customers in a reseller or channel context
• Experience with data analytics and decision-making to improve account performance
• Exposure to structured sales methodologies applicable to customer value enhancement