Principal Agency Liaison Coordinator

Job Summary

A company is looking for a Work From Home Principal Agency Liaison Coordinator in Repo Operations.

Key Responsibilities

• Act as the point of contact for external vendors, managing and resolving daily metrics and ensuring Service Level Agreements (SLAs) are met
• Provide training and presentations to the team and management regarding daily functions and issue remediation efforts
• Monitor vendor compliance with contractual obligations and assist in the vendor onboarding process

Required Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 2 years of auto finance experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Experience in risk management or working with third-party vendors is preferred