Principal AI Customer Experience Designer

Job Summary

A company is looking for a Principal AI Customer Experience Designer to lead the design and implementation of an AI-powered customer support experience.

Key Responsibilities:

• Define and deliver the end-to-end design for proof of concept and minimum viable product phases
• Design conversational AI experiences and multi-modal interaction patterns
• Create a comprehensive design system and interaction guidelines

Required Qualifications:

• Deep expertise in conversational design and AI/ML product design
• Expert proficiency in Figma and other modern design tools
• Experience designing enterprise B2B SaaS platforms
• Background in customer support technology workflows
• Understanding of NLP, LLMs, and conversational AI capabilities/constraints