Principal AI Process Architect
Job Summary
Seeking a full-time Principal AI Process Architect, this role will manage the design and implementation of customer-centric solutions for Insurance Customer Care Operations, focusing on process architecture, agentic automation frameworks, and solution strengthening in a hybrid work environment.
Key responsibilities
- Redesign end-to-end Customer Care Operations processes, including call, chat, and email intake, to be agent-ready
- Lead client consulting engagements to re-imagine contact center functions and establish reusable process design artifacts
- Develop and deploy a scalable agentic automation framework, translating business outcomes into actionable design choices
Required qualifications
- 5+ years of experience in Customer Care Operations and Contact Center functions within the insurance industry
- 15+ years of experience as a process architect with a focus on automation and agentic orchestration
- Strong commercial acumen with the ability to build business cases and ROI narratives for transformation programs
- Proficiency in agile and waterfall methodologies, with experience in change management and benefit realization
- Familiarity with agentic frameworks, AI/ML technologies, and integration patterns in digital platforms
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
