Principal AI Solutions Architect

Job Summary

Leading AI-powered customer experience transformation, the full-time Principal AI Solutions Architect, Customer Success will partner with C-suite executives and business leaders to define enterprise AI strategies, architect scalable solutions, and guide customers from AI experimentation to enterprise-wide adoption.

Key responsibilities

• Develop strategic AI transformation roadmaps aligned with customer business priorities and measurable outcomes
• Design and implement complex AI-powered solutions that enhance customer experience and operational efficiency
• Act as a trusted advisor to customer executives throughout their AI transformation journey, ensuring value realization and governance

Required qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Business, Engineering, or a related discipline
• 12+ years of experience leading enterprise technology, customer experience, automation, AI, or digital transformation initiatives
• 5+ years of experience designing and implementing enterprise-scale AI, analytics, or cloud transformation programs
• Proven experience influencing organizational strategy and executive decision-making
• Strong track record of delivering measurable business outcomes through technology transformation initiatives