Principal Application Support Engineer

Job Summary

A company is looking for a Principal Application Support Engineer.

Key Responsibilities

• Troubleshoot and resolve high-impact application issues, serving as the main technical contact for external partners
• Lead incident response for critical system problems and propose process improvements
• Guide the team in adopting AI-driven diagnostics and mentor support engineers

Required Qualifications

• 8+ years of technical support or account management experience with web or API services
• Proven expertise in application troubleshooting and incident management
• Experience with diagnostic tools such as Grafana and database queries
• Demonstrated experience in mentoring engineers and contributing to process improvements
• Proficiency in utilizing AI-powered support tools and workflows