Principal Architect

Job Summary

A company is looking for a Principal Architect - Remote.

Key Responsibilities

• Own the digital chat/messaging architecture on Amazon Connect across web and mobile experiences
• Design and implement chat contact flows that ensure consistent customer experiences
• Lead security, privacy, and compliance initiatives for digital channels

Required Qualifications

• Bachelor's degree in Computer Science/Engineering or equivalent practical experience
• 5+ years of experience in solution architecture and/or software engineering for digital customer experience
• 3+ years hands-on experience implementing Amazon Connect digital/chat solutions in production
• 3+ years of experience building or integrating customer chat experiences using platform APIs/SDKs
• Solid AWS fundamentals and integration skills