Principal Business Intelligence Analyst

Job Summary

A company is looking for a Principal Business Intelligence Analyst - Member Service Operations.

Key Responsibilities

• Analyze healthcare and call center operations data to identify trends and root causes of unexpected changes
• Transform data insights into actionable recommendations for strategic adjustments and workflow improvements
• Design and communicate KPIs for Member Service Operations teams to enable real-time performance adjustments

Required Qualifications

• 5+ years of experience writing advanced SQL and developing metrics
• 5+ years of experience with BI tools, preferably Looker
• 3+ years of experience in healthcare, call center operations, or workforce management
• Familiarity with LLM coding features within an IDE
• Experience in management consulting, product management, or translating technical problems for executive-level audiences is a bonus