Principal Client Onboarding Manager

Job Summary

A company is looking for a Principal Client Onboarding & Implementation Manager.

Key Responsibilities

• Own enterprise project delivery end to end, managing onboarding and integration for complex North American enterprise accounts
• Build and maintain strong relationships with technical and commercial stakeholders at the enterprise level
• Collaborate with North American and EMEA teams to improve delivery processes and contribute to shared documentation

Required Qualifications

• 7+ years of technical project management experience in an enterprise SaaS organization
• Strong working knowledge of APIs, data feeds, and system integrations
• Experience managing large, multi-stakeholder clients, ideally in retail, ecommerce, or MarTech
• Understanding of retail structures and technology stacks
• Proven ability to manage complex portfolios and maintain thorough documentation