Principal Cloud Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 22, 2025

This job expires in: 29 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Principal Cloud Support Engineer.

Key Responsibilities:

Act as the highest escalation point for complex customer issues within the Technical/Cloud Support team
Lead root cause investigations and collaborate with Engineering to resolve technical challenges
Own and deliver the technical training program for Support, including advanced troubleshooting techniques

Required Qualifications:

Expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage
AWS Solutions Architect Associate Certified; Professional certification preferred
Bachelor of Science degree in Network/System/Computer Science; Master's degree preferred
10+ years of relevant work experience in technical support or cloud infrastructure roles
Extensive experience supporting mission-critical systems that operate 24x7x365

COMPLETE JOB DESCRIPTION

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