Principal Customer Architect
Job Summary
Owning the technical architecture for high-stakes accounts, the full-time remote Principal Customer Architect will design end-to-end agent architectures, manage technical success planning, and drive adoption and expansion of AI solutions across customer journeys.
Key responsibilities:
- Design comprehensive agent architectures and integration blueprints tailored to customer systems
- Author Technical Success Plans that outline current and target-state architectures with success metrics
- Lead technical expansions and identify opportunities for growth within existing accounts
Required qualifications:
- 12+ years in customer-facing technical roles, including solutions architecture and technical account management
- Proven technical authority with experience managing complex enterprise accounts at Fortune 500 scale
- Strong understanding of integration architecture, distributed systems, and LLM-based systems
- Experience defining architecture standards and methodologies adopted at a broader organizational level
- Ability to communicate effectively with both technical and executive audiences
Complete Job Description
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