Principal Customer Excellence Manager

Job Summary

Driving operational excellence and strategic initiatives, the full-time remote Principal Customer Excellence Transformation Manager will manage program tracking, stakeholder engagement, and project prioritization to support the Chief Customer Officer's transformation agenda.

Key responsibilities

• Lead end-to-end program management of key strategic initiatives across the Customer Excellence organization
• Build and maintain strong relationships with stakeholders and facilitate cross-functional alignment sessions
• Establish and continuously improve project management standards, tools, and processes across the CE organization

Required qualifications

• 8+ years of experience in program/project management, PMO leadership, or business operations
• 5+ years of experience in Customer Success, Professional Services, or management consulting with exposure to enterprise SaaS
• Exceptional organizational skills with a track record of managing complex, cross-functional initiatives
• Strong executive presence with the ability to communicate and influence at all levels of the organization
• Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)