Principal Customer Experience Operations

Job Summary

A company is looking for a Principal, Customer Experience Operations.

Key Responsibilities

• Own end-to-end high stakes programs involving CX Leaders, including strategy delivery plans and action item follow-through
• Manage cross-functional stakeholder relationships and timelines for initiatives involving Go-to-Market, Product & Technology, and Marketing
• Prepare CX leaders for enterprise events with executive-ready storytelling and data presentation

Required Qualifications

• 7+ years of experience in business operations or strategy consulting
• 2+ years of experience supporting enterprise-wide programs with executive level stakeholders
• Experience in defining, designing, and implementing solutions for business outcomes
• Strong ability to establish relationships and drive alignment across teams
• Proficient in project management and collaboration tools