Principal Customer Innovation Leader
Job Summary
Owning strategic customer relationships, the full-time remote Principal Customer Innovation Leader will frame ambiguous problems into scoped use cases, lead 11-week engagement cycles, and orchestrate cross-functional teams to deliver AI solutions for industrial clients.
Key responsibilities
- Own the customer relationship and maintain trusted-advisor status with senior stakeholders
- Frame ambiguous problems into scoped use cases with clear value hypotheses
- Lead the engagement process through structured cycles, ensuring timely progress on parallel use cases
Required qualifications
- 10+ years of experience in delivery or engagement leadership, particularly in client-facing roles
- Demonstrated experience in heavy industry sectors such as engineering, energy, or manufacturing
- Proven ability to shape ill-defined problems into structured initiatives
- Strong executive presence and credibility with senior executives
- Fluency in AI and product concepts to guide project scope and decisions
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