Principal Customer Success Analyst

Job Summary

A company is looking for a Principal Customer Success Analyst - AI and Advanced Customer Analytics.

Key Responsibilities

• Build relationships with Care Operations and Voice of the Customer teams to enhance strategies through insights
• Utilize AI and Machine Learning to analyze customer interactions and provide actionable insights
• Create frameworks and playbooks for utilizing AI insights across the organization

Required Qualifications

• 6+ years of experience in a data-intensive environment (Analytics, Data Science, or Business Intelligence)
• Expert-level proficiency in SQL and experience with complex data schemas
• Demonstrated ability to use AI tools for analyzing unstructured data
• Extensive experience with BI tools for creating dashboards and visualizations
• Familiarity with foundational data science concepts and their application to business problems