Principal Customer Success Engineer

Job Summary

Leading strategic customer relationships, the full-time salaried Principal Customer Success Engineer will guide enterprise-level clients through their data security journey, ensuring successful program delivery and value realization while working remotely.

Key responsibilities

• Act as the executive-facing leader for major customer engagements, building trusted relationships with senior stakeholders
• Own the success of customer programs and orchestrate cross-functional teams to drive program governance and execution
• Ensure measurable business outcomes from customer investments and identify opportunities for account growth and expansion

Required qualifications

• Significant experience leading enterprise security, data, risk, or technology programs within large regulated organizations
• Strong understanding of Data Security, DSPM, and Data Governance
• Experience working with executive stakeholders in complex enterprise environments, preferably in financial services
• Demonstrated ability to influence and build consensus across diverse stakeholder groups
• Proven track record in leading large cross-functional programs and coordinating teams toward shared outcomes