Principal Customer Success Executive

Job Summary

A company is looking for a Principal Customer Success Executive.

Key Responsibilities

• Drive post-sales success by leading customer transformation and aligning offerings to goals
• Collaborate with Account Executives to create and execute integrated pre- and post-sales strategies
• Identify potential risks and develop strategies to ensure value realization and customer satisfaction

Required Qualifications

• BA/BS or equivalent required; Master's degree preferred
• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• Proven experience in running large-scale strategic accounts and exceeding business objectives
• Strong background in cross-functional leadership and building relationships with C-level executives
• Experience in leveraging AI in work processes and decision-making