Principal Customer Success Executive

Job Summary

A company is looking for a Principal Customer Success Executive responsible for strategic leadership and execution of post-sales activities within key accounts.

Key Responsibilities

• Drive post-sales success by aligning offerings to customer goals and fostering relationships with C-Level executives
• Collaborate strategically with Account Executives to create and execute integrated pre- and post-sales strategies
• Mitigate risks and drive value by identifying potential risks and developing strategies to ensure customer success

Required Qualifications

• Experience with AI integration in work processes or decision-making
• BA/BS or equivalent required; Master's degree preferred
• Minimum of 12 years in management consulting or leadership roles focused on technology-enabled transformations
• Proven success in managing large-scale strategic accounts and leading high-performing teams
• Strong experience in building relationships with C-level executives in large enterprises