Principal Customer Success Executive

Job Summary

A company is looking for a Principal Customer Success Executive.

Key Responsibilities

• Lead high-complexity transformations in strategic customer accounts, ensuring alignment with governance frameworks and organizational priorities
• Proactively identify professional services pipeline opportunities and provide pre-sales support as needed
• Establish relationships with C-suite stakeholders and drive operational consistency through standardized delivery methodologies

Required Qualifications

• 15+ years in client-facing roles focused on account management, consulting, or transformation leadership
• Significant experience collaborating with senior IT and business leaders, translating corporate strategy into applied technology
• PMP preferred; project management experience required
• Experience in critical subject areas such as IT Strategy, Operations, and Governance
• Ability to leverage AI for optimizing workflows and informing strategic decisions