Principal Customer Success Executive

Job Summary

Principal Customer Success Executive is a full-time role responsible for leading post-sales activities and driving customer success through strategic partnerships and business transformation initiatives.

Key Responsibilities

• Drive post-sales success by aligning offerings to customer goals and fostering relationships with C-Level executives
• Collaborate with Account Executives to create integrated pre- and post-sales strategies that deliver long-term value
• Identify potential risks to success and develop strategies to ensure smooth value realization for customers

Required Qualifications

• BA/BS or equivalent required; Master's degree preferred
• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• Demonstrated success in managing large-scale strategic accounts and leading high-performing teams
• Strong experience building relationships with C-level business leaders in large enterprises
• Ability to thrive in rapidly changing environments and adapt strategies accordingly